VNHS | Emergency Repairs and Incident Reports
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Emergency Repairs and Incident Reports

IF THERE IS A POLICE – FIRE – AMBULANCE or OTHER EMERGENCY PLEASE CALL  – 911

FOR AFTER HOURS VNHS EMERGENCY LINE PLEASE CALL: 604-643-8885

Note: The after hours emergency line is only for flood and threat to building/resident security and safety.

Incident Report Form

If a non-maintenance related incident occurs in your building, or if you have any concerns about an issue that affects the safety of yourself, your neighbors, or any other VNHS residents, please fill out the form below. 

Alternatively, you can print this INCIDENT REPORT FORM, and submit it to Head Office (1726 E. Hastings St) or put it in your building dropbox.

Emergency Maintenance Repairs

The emergency number is posted in the lobby of all VNHS buildings.

Repairs are considered an emergency if the health or safety of a tenant is in danger, or if the building/property is put in immediate risk.

Emergency repairs include:

  • Major leaks in the pipes or roof
  • Damaged or blocked water, sewer pipes or plumbing fixtures
  • Electrical systems that post a danger or risk to life or property (example: exposed live wires)
  • Defective locks that let anyone into the suite without a key